FAQ

All you care about

1What is an electric bike?

An electric bike is working in a unique way; we use a system called PEDELEC with which a motor helps you when peddling. Therefore, it is not a scooter, if you do not peddle, motor does not help you. Also, when you brake, motor switches off as well; thanks to this system ebikes are really safe. If you know how to ride a normal bike, you are going to enjoy ebikes for sure. It is a fun and a new way how to discover bigger part of a city without a drop of sweat. The electric bike PEDEGO is able to manage 75 km thus you do not have to worry that the battery would not handle the whole tour. Also, before every tour there is about 10 minute training so we make sure you are comfortable and ready to cruise.

2Is it safe in Prague?

We use primarily cycle paths and parks to cruise in on our tours; Prague is a green hilly city and truly bike friendly. Cycle paths are marked brilliantly and they connect wonderfully each of the main city sights. We try to intentionally avoid the area around the Old Town Square due to its easy accessibility on foot and the extensive amount of tourists there. We rather want to show you places which are nicely hidden, breathtaking and not so accessible on foot. The development of cycle paths in a city is one of the priorities for authorities and due to that Prague has changes within last few years and is becoming to be superb place for cyclists. This can be supported by fact that only last year there has been over 4 million cycle trips done.

3I am over 60?

An electric bike is perfect in a way that it erases every possible handicap. Everyone on a tour has the same speed so you do not have to worry that you would not catch up with some younger riders. The other way around, you can adjust the speed as you wish so you can feel like Lance Armstrong in his best years.

4How big can the groups/tours be?

Our limit for a group is 8 people in case there are more guests, we split the group on 2 with 2 guides so the tour would be better, more enjoyable and all questions asked could be answered with full attention and quality.

5Renting of ebikes

You can still rent an electric bike by I Like eBike. The price is 25 EUR/ 5 hours, 37 EUR/ 10 hours. However, it is not possible to pick up these ebikes by your hotel. By renting an ebike you will receive a helmet, lock, basket and a map with possible tour. For renting a bike, it is necessary a copy of your credit card before renting itself; your card will be given back after the control. We try to do our maximum that even a renting of an ebike would help with faster exploration of our city.

6Refreshment

You will receive a bottle of water for free on our tours. There are a few interesting places for stopping and refreshing along the way; we stop about 2 times during the tour. Our tours are not some races, but a pleasant experience within which you can choose from several types of drinks or food. These refreshments are not included in a price of a tour. We consider even younger guests so we try to do tours with small kids as private ones without any fees so that kids would not lose their concentration and enjoy the ride the same way as their parents.

7What about kids?

We pay a special care and attention to kids. Kid’s seat is for free and it is appointed for kids from 0-3 years up to 23 kg. For kids over 7 years we have a special electric bike for kids called FISHKUS. For kids over 10 years we offer smaller type of an electric bike. We understand that even parents want to enjoy the city and that is why we help you with your kids. However, we are not a babysitting, the cooperation between parents and a guide is necessary; the same way as your experiences with your kids and normal bikes.

8Payment did not go through

Payments are being done via PAYPAL, there is 100% security of your payments so as your privacy. Only after payment your tour is being booked. If you prefer paying on our bank account, please do not hesitate to contact us via email where we can send you necessary information and as your payment will be received on our bank account within 2-3 days, the tour is booked as well.

9Conditions

Booking after the payment is non- refundable, however we provide a voucher which is transferable and can be used by whoever you want. It is also timely unlimited. It can be applied for both cities, Prague and Budapest. After payment and booking, we reserve you spots and a guide, for that reason we cannot accept cancelations of tours. Thank you for understanding, if anything happens to you we try to satisfy you maximally we can. Unlimited voucher is a fair play for your next visit of the city.

10What if the weather is bad?

If the weather is bad we try to do our best to timely shift the tour. We have rain coats on every tour and if the gentle shower comes we stop and have some refreshment until the rain stops. We monitor the weather forecast every hour so we could inform you about the weather on your tour day though an email beforehand. We love sun as well and we will try to do everything in our powers to have sunny and nice weather during your tour.